Appointments

Our Cancellation Policy

We understand life happens and plans change. All we ask is a little notice if you can’t make your appointment, so we can offer the time to another patient who needs it. Here’s how it works.

or call (07) 3284 4281

The short version

A Little Notice Goes a Long Way

When an appointment is booked, that time is set aside just for you. If you need to change or cancel, letting us know in good time means we can offer the spot to someone else, often a patient waiting for urgent care.

A $50 same-day cancellation fee applies to appointments cancelled or rescheduled on the day of your appointment.
If you need to cancel or reschedule, we kindly ask that you provide 24 hours’ notice so we can offer the appointment to another patient in need.
Missed appointments may also incur a cancellation fee.
Full payment is required on the day of treatment.

How it works

What We Ask

Give us a call early

Phone (07) 3284 4281 as soon as you know you can’t attend, and we’ll find you another time.

Routine appointments

We ask for at least 24 hours’ notice to change or cancel a check-up or clean.

Longer treatment visits

For longer appointments, a little more notice helps, as these reserve a bigger block of time.

Life happens

Emergencies and illness are understood. Just let us know and we’ll work it out with you.

Repeated Missed Appointments

Where appointments are repeatedly missed without notice, a cancellation fee may apply. This simply helps us keep appointment times available for everyone and keep the practice running smoothly. We’ll always talk to you about it first.

Please note

This policy helps us care for all our patients fairly and keep waiting times down. Specific notice periods and any fee arrangements will be confirmed by our team. If you have any questions, please don’t hesitate to ask at reception.

Ready when you are

Need to Change an Appointment?

Just give us a call on (07) 3284 4281 as early as you can and we’ll happily find you another time.